By using “www.thek-9.com/”, you agree to the following Terms and Conditions. Please read them carefully. If you do not wish to be bound by these Terms and Conditions, you may not access or use this service. If you utilize this service in a manner inconsistent with these Terms and Conditions, The K-9 Group (Pvt) Ltd may terminate your access, block your future access and/or seek such additional relief as the circumstances of your misuse.

The K-9 Group (Pvt) Ltd may modify the Terms and Conditions at any time, and such modification shall be effective immediately upon posting of the modified Terms and

Conditions. You agree to review the Terms and Conditions periodically to be aware of such modifications and your continued access or use of these services shall be deemed your conclusive acceptance of the modified Terms and Conditions.

Privacy
Please review our Privacy Notice, which also governs your use of The K-9 Group (Pvt) Ltd’s services, to understand our practices.

Electronic Communications
When you visit this site or send e-mails to us, you are communicating with us electronically. You thereby consent to receive communications from us electronically. We will either communicate with you by e-mail or post notices on the site. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Trademarks and Copyright
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the exclusive property The K-9 Group (Pvt) Ltd, its partners or its vendors and such content is protected under the Intellectual Property Act of Sri Lanka No 36 of 2003.

Your Account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. Furthermore, you are responsible for any and all activities that occur under your account or password. You authorize The K-9 Group (Pvt) Ltd to assume that any person using the site with your password and user name either is you or is authorized to act for you.

Product Descriptions
The K-9 Group (Pvt) Ltd together with its partners attempts to be as accurate as possible.
However, The K-9 Group (Pvt) Ltd does not warrant that the product descriptions provided by the vendors or other content of this site is accurate, complete, reliable, current, or error-free.

Copyright Complaints
The K-9 Group (Pvt) Ltd respects the intellectual property of others. If you believe that your
work has been copied in a way that constitutes copyright infringement, please report it in the manner prescribed below.

Risk Of Loss
All items purchased from The K-9 Group (Pvt) Ltd are made pursuant to a delivery contract.
This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Pricing
The list price displayed for products on our website may or may not represent the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. All prices shall be listed in Sri Lankan Rupees (LKR).

Payment Terms
All payments, once processed, are deemed final and irreversible. Purchases may not be cancelled once the payment process has been completed. Change of mind is not applicable. Please refer to our Returns Policy for details on how you may exchange a product under approved circumstances.

The K-9 Group (Pvt) Ltd offers the below payment options for your purchases.

Credit / Debit Cards
You may use your Credit Cards or Debit Cards (Your bank should support paying by Debit Card online) which can be VISA, MasterCard or American Express to pay for the items you wish to purchase from our store.

Other Payment Options
You may also use DFCC Vardhana Wallet, Sampath Vishwa, EzCash or Mcash as alternative payment methods for your purchases.

Privacy Policy
The K-9 Group (Pvt) Ltd is committed to safeguarding and preserving the privacy of our visitors and complying with any applicable data protection and privacy laws. The Privacy Policy applies to all Customers and Users. In addition to this, the Privacy Policy applies to all products and services provided by www.thek-9.com. This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site. We do update this Policy from time to time, so please do review this Policy regularly.

Information We Collect
In running and maintaining our site, we may collect and process the following data about you:

• Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
  Information provided voluntarily by you. For example, when you register for information or make a purchase.
• Information that you provide when you communicate with us by any means.

Use of Your Information
We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:

• To provide information to you that you request from us relating to our products or services.
• To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
• To inform you of any changes to our website, services or products.

If you have previously purchased goods or services from us, we may provide to you details of similar goods or services, or other goods and services which you may be interested in. Where your consent has been provided in advance, we may allow selected Third Parties to use your data to enable them to provide you with information regarding unrelated goods and services which we believe may interest you. Where such consent has been provided, it can be withdrawn by you at any time.

Storing Your Personal Data
In operating our website, it may become necessary to transfer data that we collect from you to Third Parties. By providing your personal data to us, you agree to this transfer, storing or processing. We do our utmost to ensure that all reasonable steps are taken to make sure that your data is treated and stored securely. Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically. Sending such information is entirely at your own risk.

Disclosing Your Information
We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

• In the event that we sell any or all of our business, to the buyer.
• Where we are legally required by law to disclose your personal information.
• To further fraud protection and reduce the risk of fraud.
• Third Party Links:
  On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

Disputes
You agree that any legal action, dispute or proceeding between The K-9 Group (Pvt) Ltd and you for any purpose concerning the Terms and Conditions or in relation to your visit to the site or the products you purchase through the site or the parties’ obligation hereunder shall be governed by the Arbitration Act No 11 of 1995 in Sri Lanka. Any cause of action or claim you may have with respect to the services must be commenced within one (01) year after the claim or cause of action arises, or such claim or cause of action is barred.

Site Policies, Modification, and Severability
Please review all other policies, such as our privacy policy posted on this site. These policies also govern your visit to the site. We reserve the right to make changes to our site, policies, and to the Terms and Conditions at any time. If any of these Terms and Conditions shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.

Conflict of Terms
If there is a conflict or contradiction between the Terms and Conditions of The K-9 Group (Pvt) Ltd and any other relevant terms and conditions, policies or notices, the other relevant Terms and Conditions, policies or notices which relate specifically to a particular section or module in The K-9 Group (Pvt) Ltd shall prevail in respect to your use of the relevant section or module of the website.

The K-9 Group (Pvt) Ltd is committed to safeguarding and preserving the privacy of our visitors and complying with any applicable data protection and privacy laws. The Privacy Policy applies to all Customers and Users. In addition to this, the Privacy Policy applies to all products and services provided by www.thek-9.com. This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site. We do update this Policy from time to time, so please do review this Policy regularly.

Information We Collect
In running and maintaining our site, we may collect and process the following data about you:

• Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
  Information provided voluntarily by you. For example, when you register for information or make a purchase.
• Information that you provide when you communicate with us by any means.

Use of Your Information
We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:

• To provide information to you that you request from us relating to our products or services.
• To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
• To inform you of any changes to our website, services or products.

If you have previously purchased goods or services from us, we may provide to you details of similar goods or services, or other goods and services which you may be interested in. Where your consent has been provided in advance, we may allow selected Third Parties to use your data to enable them to provide you with information regarding unrelated goods and services which we believe may interest you. Where such consent has been provided, it can be withdrawn by you at any time.

Storing Your Personal Data
In operating our website, it may become necessary to transfer data that we collect from you to Third Parties. By providing your personal data to us, you agree to this transfer, storing or processing. We do our utmost to ensure that all reasonable steps are taken to make sure that your data is treated and stored securely. Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically. Sending such information is entirely at your own risk.

Disclosing Your Information
We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

• In the event that we sell any or all of our business, to the buyer.
• Where we are legally required by law to disclose your personal information.
• To further fraud protection and reduce the risk of fraud.
• Third Party Links:
  On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

Disputes
You agree that any legal action, dispute or proceeding between The K-9 Group (Pvt) Ltd and you for any purpose concerning the Terms and Conditions or in relation to your visit to the site or the products you purchase through the site or the parties’ obligation hereunder shall be governed by the Arbitration Act No 11 of 1995 in Sri Lanka. Any cause of action or claim you may have with respect to the services must be commenced within one (01) year after the claim or cause of action arises, or such claim or cause of action is barred.

Exchange for items of same or higher value possible within 7 days of purchase. No returns or refunds possible.

Items being exchanged should be in original unused condition with all tags attached.

It is the sole responsibility of the customer to deliver the items they wish to exchange to the physical address of The K-9.

In any case of dispute, the delivery charge levied at the time of purchase is strictly non-refundable.

All store pick-up orders must be collected within 30 days of purchase. Any orders unclaimed within this period of time will be automatically cancelled, and no requests for pick-up, exchange or refund will be entertained thereafter.

Items not eligible for exchange include Food Items, Shampoos, Cosmetics, Supplements, Medicines, Pet Cages, Pet Clothes, Muzzles and E-collars.

Terms and Conditions Apply.

To check eligibility for exchange and process an exchange, please contact us via e-mail at admin@thek-9.com.